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Enterprise Employee Knolweldge System
Connecting your employees with the information that they need remains one of the most paramount tasks of any organization. Without this connection, your employees are not able properly service your customers or work with any real efficiency.
SilverCloud vBooks enable organizations to instantly connect their employees with their needed information and documents from a single access point. SilverCloud vBooks WILL IMPROVE communications and compliance immediately.
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SilverCloud provides organizations with the only solution for ensuring all your procedures, policies, product information, manuals, compliance information, regulations, and forms can be easily found, easily maintained and always up to date. Our vBook technology will dramatically improve the way you publish, and the way your employees access material such as HR, operations guides, product manuals, software manuals, compliance information, and training material. |
Employee Benefits
- All the information they need – at their fingertips
- Consistent, accurate information – always!
- THE easiest to learn and use
Operational Benefits
- Improved compliance
- Reduced training costs
- Increases productivity
- Fewer errors
- Higher service
- Better sales
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More SilverCloud vBook Libary screens!
Extreme ease of use
SilverCloud KnowledgeBooks provide easy and intuitive navigation that includes a table of contents, an alphabetized index and our next-gen search tools. KnowledgeBooks are the ideal vehicle for any handbook, reference guide, product guide, compliance, regulations and much more.
Across-the-board Knowledge Management
Provide your call center, HR, operations, training, IT, front line, remote branch / office, back office, and board members the info they need. Easily manage your office documents, HTML and web pages, electronic files, video, and Flash files. SilverCloud provides unique document management, PDF / scanned document, and training tools.
Ensure accuracy
SilverCloud becomes the place your employees go for information. Whether it's product or HR material, policies or procedures, questions or instructions, SilverCloud will improve the quality of both service and operations with fast access to up-to-date information.
Reinforce your policies and your training
Very few employees will immediately retain all that is taught to them. The instant access to information SilverCloud provides will refresh and reinforce your training and help ensure policy compliance.
vBook Key Features
- Fast access to your policies and procedures, products and manuals
- Employees have what they need, when they need it
- Completely easy to use. If you’re familiar with books, you’ll be right at home
- Personalized Employee Knowledge Library , with personalized titles and knowledge items, personalized shelves, views, and searches.
- Most powerful search tools, including full text, Boolean and refine-able searches
- Microsoft Active Directory synchronization and Single Sign enabled.
- Full audit trail and document versioning
- Secure and scalable Employees have access to only relevant, authorized content
- vBooks open to the page you need!
- Alert and monitor tools including notes sharing, automated alerts of updates and user activity monitoring.
- Full content auditing tools including review alerts, auto-expiration of content and content audit trail.
- Document management
- RSS feed management
- Training , testing, auto-scoring tools
- Create training videos on the fly
- Nothing else like it anywhere: quick, affordable, easy, fun.
vBook Key Benefits
For the Call Center:
- Reduce research times
- Improve employee efficiency
- Increase cross selling
- All forms and procedures instantly available
- Consistency across employees and locations
SilverCloud is critical during branch openings, mergers, turnover and conversions.
For Operations
- Improve customer service
- Reduce costs across the organization
- Intuitive access to the information you need
For Training
- Reduce training times
- Improve employee retention
- Easily publish and auto-score
- Quick creation of training videos and screen cam videos
For compliance
- All locations and positions have fast access to the same information
- All forms, policies, procedures up to date
- Audit trails and version control ease audits
For IT
- Easy set and maintenance
- Single sign-on and Active Directory synchronization
- Version control and auditing tools
- Full access control - Limit access to those who need it
The Interface. Readers are presented with an easy and intuitive navigational form that includes a table of contents, an alphabetized index and our next generation smart search.
Not just for manuals: New Knowledgebase Interface. SilverCloud’s KnowledgeBook technology extends to all content in your knowledgebases
The Library. Whether you have one KnowledgeBook or twenty, this is the one stop access.
The Author. Far and away the easiest way to maintain and distribute your manuals and policies.
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